Customer Care
info@captainszengarden.com
We provide standard and express delivery to suit your needs. Shipping times and costs are shown at checkout.
We deliver worldwide, with availability depending on local couriers. At checkout you’ll see if shipping is possible to your country.
Yes, once your order ships you’ll receive a tracking link by email. This allows you to monitor its progress until it reaches you.
Import duties or taxes may apply depending on your country’s regulations. Customers are responsible for covering these extra charges.
Products can be returned or exchanged within 14 days of delivery by sending them back to the following address:
Captain’s Zen Garden
Leidsestraat 27
1017 NT Amsterdam
The Netherlands
Original shipping costs will be deducted from the refund amount. Return shipping costs are the customer’s responsibility and may vary depending on carrier and location.
To start a return or exchange, please contact info@captainszengarden.com
Please include your order number, full name, and email address inside the return package.
Your order will be shipped from our warehouse within 1–3 business days. Once your order has been shipped, you will receive a shipping confirmation email including the carrier details and your tracking number.
In some countries, your package may be delivered by a local delivery company. You will find the local carrier information and tracking number in the shipping confirmation email.
Order Arrival
Delivery times are estimates and cannot be guaranteed. We always do our best to ship your order as quickly as possible to ensure timely delivery.
If you are not home when your parcel arrives, the carrier may leave a notice with instructions on where your parcel has been stored or how to arrange a new delivery attempt.